Return Policy

General Merchandise (see exclusions below)

Defective merchandise will be replaced within 20 days at no cost to the customer. Please contact customer service at (425) 489-3839 to schedule your replacement.

Other returns:

30 day return policy

1. Return authorization number required – Call Sound Ergonomics, LLC to request
2. New condition
3. Original packaging
4. Less shipping charges
5. Return freight must be prepaid
6. Restocking fee of 20%, shipping charges are non-refundable
7. Returns accepted and refunds issued at the discretion of Sound Ergonomics, LLC
   1. Sound Ergonomics, LLC has the option of accepting slightly used products for a reduced rate of refund

A return authorization number must accompany returns. Contact Sound Ergonomics prior to shipping return merchandise.

Non-returnable / refundable items:

Special Ordered Products
Ergo ChecKit
Exam Tables
Chairs
Ergonomic Courses
Student Workbooks
Pocket Exercise cards
Educational packages
Exercise tubing
Hand-strengthening putty